Cross compliance: useful contacts (2022)

Rural Payments Wales Customer Contact Centre 
Rural Payments Wales
PO Box 251 
Caernarfon
LL55 9DA

Use RPW online account to email RPW or Contact the Helpdesk on 0300 062 5004

Cadw 
Welsh Government
Plas Carew 
Unit 5/7 Cefn Coed Parc
Nantgarw 
Cardiff
CF15 7QQ

Tel: 0300 025 6000 
E-mail: Cadw@gov.Wales

Natural Resources Wales
Tŷ Cambria 
29 Newport Road
Cardiff 
CF24 0TP

Telephone Numbers:

• General enquiries: 0300 065 3000
• Incident hotline (24 hours): 0300 065 3000
• Floodline (24 hours): 0345 988 1188

E-mail: enquiries@naturalresourceswales.gov.uk

Rydym yn croesawu galwadau’n Gymraeg / We welcome calls in Welsh.

Nobel House 
17 Smith Square
London 
SW1P 3JR

DEFRA Helpline 
Tel: 03459 33 55 77 
E-mail: defra.helpine@defragov.uk

South Wales Animal & Plant Health Regional Office 
APHA Field Services
Tŷ Merlin 
Heol Glasdwr Parc
Pensarn
Carmarthen
SA31 2NJ

Tel: 0300 303 8268 
Email: APHA.CymruWales@apha..gov.uk

North Wales Animal & Plant Health Regional Office 
APHA Field Services 
3rd Floor Government Building
Penrallt 
Caernarfon
Gwynedd
LL55 1EP

Tel: 0300 303 8268 
Email: APHA.CymruWales@apha.gov.uk

BCMS 
Curwen Road
Workington
Cumbria
CA14 2DD

BCMS Helpline English 0345 050 1234 
Hearing Impaired (Typetalk) 18001 0345 050 1234 
BCMS Helpline Welsh 0345 050 3456

CTS On Line

Website: www.bcms.gov.uk 
CTS self service line English 0345 011 1212 
CTS self service line Welsh 0345 011 1213
Email: ctsonline@bcms.rpa.gov.uk

Floor 11 Southgate House
Wood Street 
Cardiff
CF10 1EW

Tel: 02920 678999 
Email: walesadminteam@foodstandards.gov.uk
Website: www.food.gov.uk

Tŷ Merlin 
Parc Merlin
Aberystwyth
Ceredigion
SY23 3FF

Tel: 01970 636959 
E-mail: contact@eidcymru.org

Website: www.wlga.gov.uk 
E-mail: enquiry@wlga.gov.uk

This site has links to all Local Authorities in Wales.

See local directory for contact details of your Local Authority Animal Health Office/Trading Standards.