Guidance School complaints procedures: guidance Guidance for governors on how to deal with complaints. Part of: Managing schools (Sub-topic) First published: 2 October 2012 Last updated: 1 December 2022 Documents School complaints procedures: guidance School complaints procedures: guidance , HTML HTML Annex 1: Model policy Annex 1: Model policy , HTML HTML Annex 2: Model leaflets for schools Annex 2: Model leaflets for schools , HTML HTML Annex 3: Working with the law Annex 3: Working with the law , HTML HTML Appendix A: Model complaint form Appendix A: Model complaint form , HTML HTML