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Frequently asked questions and what to do if you are not eligible for the NHS COVID Pass.

Part of:
First published:
11 November 2021
Last updated:

My vaccination status record is incorrect

If your vaccination status record is incorrect, please email vaccine.certification@swansea.gov.uk

My personal details are incorrect

Your COVID Pass will show your first forename and surname. This is in line with international standards for COVID certification.

Your personal details such as name, address and date of birth are linked with your GP record. If any details on your COVID Pass are incorrect you will need to ask your GP to update your records. Once they have been updated you should be able to download a COVID pass with the correct details.

I am having issues logging into the NHS system

For any issues using NHS Login to access your COVID Pass please visit the NHS login help centre

Finding my NHS number

You can find your NHS number on your vaccination invitation letter and via Find your NHS number (gov.uk).

I have issues accessing my vaccination record because I am not registered with a GP

To get a COVID Pass you need to be registered with a GP. Please register with your local GP service.

You can find more information on how to access local GP services at: NHS 111 Wales Services Near You : GPs - Frequently Asked Questions (nhs.uk).  

I cannot get vaccinated for medical reasons

Your health board will normally have contacted you if you are eligible for a medical exemption certificate. Medial exemption certificates are not valid for international travel.

Entry criteria is determined by the government of the country you are visiting. We recommend that you check the entry criteria for the country you are visiting before making travel arrangements. Entry requirements can change at short notice so make sure you check them again before travelling.

If you believe you are entitled to an exemption for domestic purposes, and you have not been contacted, you can apply for one.

I have had one or more of my vaccinations oversea or outside of Wales

We now have a scheme to integrate vaccinations administered overseas and in other UK nations for Welsh residents.  Health boards are updating information from residents in their area who have received one or more vaccines outside of Wales. Initially, evidence will be restricted to the following vaccines approved for use in the UK:

  • Oxford/AstraZeneca (Vaxzevria)
  • Pfizer/BioNTech (Comirnaty)
  • Moderna (Spikevax)
  • Novavax (Nuvaxovid)

You will be required to

  • be registered with a Welsh GP
  • have an NHS Number
  • provide information to validate your identity
  • provide evidence of the vaccinations you have received

You should contact your local health board for further information:

Health board contact details
Health board Contact
Cardiff and Vale

Cvuhb.Massimms@wales.nhs.uk

Powys Overseas vaccinations
Swansea Bay SBU.CovidNHSPassVaccQueries@wales.nhs.uk
Hywel Dda

COVIDenquiries.hdd@wales.nhs.uk

Betsi Cadwaladr

BCU.SROCovid19VaccinationProgramme@wales.nhs.uk

Aneurin Bevan

ABB.MassVaccinationBookingCentre@wales.nhs.uk

Cwm Taf CTM.WisSupport2@wales.nhs.uk

Vaccine boosters

We are working with our delivery partners to display Autumn Boosters in the COVID Pass by 14th November. We will update the Welsh Government COVID Pass website Get your NHS COVID Pass page (gov.uk) when further information is available.

If you are travelling, more details on entry requirements can be found on the GOV.UK foreign travel advice pages and on the websites of your destination country.

If you have not completed your original vaccine course, please refer to the Welsh Government website for advice.

Use the NHS COVID Pass for international travel.

My COVID Pass has a short expiry date

If your NHS COVID Pass has a shorter expiry date (2 days), then you will need to verify your identity.

To do this, visit Get your NHS COVID Pass (nhs.uk) and you will be asked to verify your identity.

You will need to supply a photograph of your photo ID and a video of yourself.

NHS COVID Pass expiry dates

The NHS COVID pass will be valid for 180 days if you have already verified your identity. This will update automatically every time you log into the service.

I need proof of recovery from COVID-19  

Positive PCR test are incorporated into your digital COVID Pass. If you had a positive PCR test result, you can use your COVID Pass to demonstrate that you have recovered from COVID.

If you have an NHS COVID Pass for travel based on a positive NHS PCR test, it will last for 180 days (6 months) after you took the test.

Positive lateral flow test results are not internationally recognised as evidence of recovery from COVID. They cannot be used for this purpose.

If your PCR tests results are not showing on your NHS COVID Pass, you should contact 119, who will investigate.

However, some results undertaken in NHS Wales Laboratories are not currently integrated. We are currently working with the UK Government to incorporate these results in the NHS COVID Pass. We will make an announcement when a resolution has been found and implemented.

Additional help with your vaccination record

If your vaccination record isn’t correct or you have queries regarding your digital or paper COVID Pass: