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Frequently asked questions and what to do if you are not eligible for the NHS COVID Pass.

First published:
11 November 2021
Last updated:


Under 18s are exempt from having to show proof of a negative test or vaccination when attending large events or premises.

If you’re travelling abroad you may need to show proof of a COVID-19 test.

We are working with the UK Government to develop a Pass for under 16s

My vaccination status record is incorrect

If your vaccination status record is incorrect, please contact your local health board.

My personal details are incorrect

If your personal details are wrong you will need to contact your GP. Your COVID Pass will only show your first forename and surname in line with UK requirements.

I am having issues logging into the NHS system

 For any issues with NHS login contact NHS login help centre

Where do I get my NHS number?

Your NHS number is on your vaccination invitation letter. You can also find your NHS number on the website.

You do not need your NHS number to register for a pass, but it may help.

I have issues accessing my vaccination record because I am not registered with a GP

We are working on a solution for people who are not registered with a GP. We cannot say when this will be available yet.

If you unable to register with a GP, then you can access domestic events by providing evidence of a negative lateral flow test. Lateral flow tests are available free of charge from your local pharmacy. They can also be ordered for free from the website.

If you are registered with a GP in England

If you live in Wales but are registered with a GP in England you can access your vaccination record on the NHS COVID Pass.

I cannot get vaccinated for medical reasons

Booster vaccinations are only included in the digital NHS COVID Pass.

We are working on a system to allow people who cannot get vaccinated for medical reasons to be allowed entry to events and venues automatically.

In the meantime, you should show evidence of a negative lateral flow test taken 48 hours before entry to an event.

I was vaccinated outside the UK

You need to get proof of vaccination from the country where you were vaccinated. Check if you were vaccinated in a country or territory that is on the list of approved vaccination programmes.

If you received one vaccination in Wales and another one outside the UK

We are working with partners on a system to recognise vaccinations administered outside the UK.

If your vaccine information is not showing on the NHS COVID Pass you will need to show a recent negative lateral flow test result to enter large events and nightclubs.

Vaccine boosters

You do not need a COVID-19 booster vaccination to get an NHS COVID Pass to attend large events and venues.  For international travel, boosters vaccinations will show on the digital NHS COVID Pass.

My NHS COVID pass has a short expiry date

If your NHS COVID Pass has a shorter expiry date (2 days), then you will need to verify your identity.

To do this, visit Get your NHS COVID Pass - NHS ( and select the Travel tab (rather than the Domestic tab). When you select this option you will be asked to verify your identity.

You will need to supply a photograph of your photo ID and a video of yourself.