The National Survey for Wales is a study of people across the whole of Wales. The survey runs all year round.
Why are we carrying out the survey?
This survey provides an opportunity for the people of Wales to help shape the actions we take. The information collected is used to help develop policies and decide how services are delivered. By taking part, you are helping us to understand the needs of people in Wales and to make sure that money is spent in the right places and in the most effective way.
National Survey letter
If your address has been selected for the survey, we will have sent you the following letter and leaflet.
You may also receive a postcard from your interviewer.
The National Survey for Wales takes place over the phone.
Households are chosen randomly from the Royal Mail’s publicly-available list of all addresses in Wales. We then write to the selected households with instructions on how they can provide their phone number to us. If we don’t hear back from a household, we will sometimes make a brief, socially-distanced visit to ask for a phone number.
One of our interviewers will then phone to randomly select one person in the household, aged 16 or over, to carry out the survey.
The survey lasts around 35 minutes. To say thank you, those who take part will receive a gift voucher. From July 2021, some people will also be asked to complete a short online section afterwards.
We keep all answers confidential and only ever use them for research purposes. If you have any questions about the survey, please get in touch with the survey contractor, Office for National Statistics, on 0800 496 2119 or at email@example.com
Alternatively, you can contact Welsh Government on 0300 025 2021 or at firstname.lastname@example.org.
For more information about how we use the information collected, please see our privacy notice.
Information and support on topics covered by the survey
The organisations below provide information, advice and support on topics covered in the survey.
Age Cymru: support and advice for older people.
Tel: 03003 034 498
C.A.L.L Helpline: Community Advice & Listening Line, Mental Health Helpline for Wales
Tel: 0800 132 737
Text ‘help’ to 81066
Citizens Advice: advice on a wide range of issues.
Tel: 0800 702 2020
Help me quit: help to quit smoking.
Tel: 0808 250 2157
Live Fear Free: support for victims of domestic abuse 24 hours a day.
Tel: 0808 80 10 800
Money Advice Service: free, independent advice on money issues.
Tel: 0800 138 7777
Universal Credit Helpline
Tel (Welsh): 0800 328 1744
Tel (English): 0800 328 5644
Working Wales: information, advice and guidance about support if you are made redundant.
Tel: 0800 028 4844
NHS Direct Wales: health advice and information, 24 hours a day.
Tel: 0845 4647
Volunteering Wales: Register as a volunteer.
Wales Drug and Alcohol Helpline DAN 24/7: Help with alcohol and drug problems, 24 hours a day.
Tel: 0808 808 2234 or text DAN to 81066
National Gambling Helpline: support and advice on gambling problems.
Tel: 0808 802 0133
For sample advance letter, information leaflet and postcard see Advanced materials.
Is the study confidential?
Yes, any personal information you give us will be kept confidential and in accordance with the Data Protection Act. It will not be possible to identify you from any report based on the results.
Your details will not be used for marketing purposes.
What happens if I am also selected to take part in the online section of the survey and I don’t have internet access?
If you are selected to take part in the online section and you don’t have internet access, the interviewer will be happy to ask you these questions over the phone instead.
Where can I redeem my gift voucher?
You can redeem your e-voucher at the following retailers (subject to change)
Adidas, Arcadia, Argos, Asda, Asos, B&Q, Blackwells, Boohoo, Buy a Gift, Caffè Nero, Clarks, Costa Coffee, Decathlon, Ernest Jones, Eurostar, Evans Cycles, Footlocker, Global Hotel Card GB, Google Play, H.Samuel, Halfords, Hotels.com, Inspire Travel Card, iTunes, John Lewis, lastminute.com, Marks and Spencer, Mococo Jewellery, Nando’s, National Book Tokens, National Trust, New Look, Nike, Not on the High Street, Pizza Hut, Primark, Red Letter Days, T.K.Maxx, Ted Baker, Tesco, The Dining Out Card (Mitchell and Butler), The Entertainer, The Great British Pub Card, The White Company, Ticketmaster, Uber, Uber Eats, Virgin, Virgin Experience and Zalando.
You can redeem your paper voucher at the following retailers (subject to change)
American Golf, Argos, Barclays Diamonds, Beaverbrooks, Bensons for Beds, Blackpool Pleasure Beach, Boots, Boots Opticians, Boux Avenue, British Heart Foundation, Champneys, Chessington World of Adventures, Chisholm Hunter, Clarks, Denby, DV8, Eason, Edinburgh Woollen Mill, Ernest Jones, Euronics, F. Hinds Jewellers, , Foot Locker, FOPP, Fraser Hart, GAP, GO Outdoors, Goldsmiths, Gulliver’s Theme Parks, H. Samuel, Halfords, Hard Rock Café, Harveys, Hastings Hotels, Heron Foods, HMV, Homesense, Iceland, iFly Indoor Skydiving, Laithwaites, Lakeland Leather, Legoland Windsor & Legoland Discovery Center, Lightwater Valley, Liverpool F.C. Official Club Stores, London Bridge Experience, London Tombs, Loofe’s Clothing, Madame Tussauds, Mamas & Papas, Mappin & Webb, Matalan, New Look, Optical Express, Peacocks, Pizza Express, Planet Hollywood, Ponden Home, Pontin's, River Island, Robert Dyas, Rox Jewellers, Ryman, Schuh, Sea Life Aquarium London, Semichem, Shoe HQ, Shoe Zone, Silverstone Rally School, Simon One, Slaters, Spaghetti House, Sporting Targets, Strada, Tenpin, The Food Warehouse, The Original Factory Shop, The Perfume Shop, The Works, Thorpe Park, TJ Hughes, TK Maxx, Tottenham Hotspur Football Club Shop, Unique Track Days, Virgin Experience Days, Waltons the Jewellers, Warwick Castle, Watches of Switzerland, Waterstones, West Cornwall Pasty Co., WHSmith, Wilko, Wookey Hole Caves and Wynsors World of Shoes.
Data linking is the process of bringing together person-level records from different sources.
What are the benefits of data linking?
Linking information to other records:
- reduces demands on people to take part in surveys such as the National Survey for Wales
- greatly reduces the cost of collecting information
- allows different types of information to be more readily available, and so allows research to be carried out more quickly
- allows better use to be made of already existing information
Data linking in the National Survey
The Health Information Research Unit (HIRU) for Wales is a research unit based at Swansea University. The core of HIRU’s work is linking information from a number of surveys and databases across Wales.
Respondents to the National Survey have their anonymised survey answers linked to other data sources by HIRU. Names, addresses and postcodes are not included in the linked data. The information is used for research purposes only.
Respondents are able to opt out of having their answers linked. This can be done when taking part in the survey, or afterwards by contacting Siobhan Evans, in the Welsh Government’s National Survey project team, on 0300 025 6685 or at email@example.com.