Log in to WEFO Online to:

  • submit supporting documents
  • view progress and status of applications and claims
  • submit a claim
  • update and view information

New users

If you have not registered with WEFO Online and do not have a Government Gateway account, you will need to contact us by emailing

Existing users

If you are already registered with WEFO Online and have a Government Gateway account you will need your user ID and password to login.

Read our guidance about using WEFO Online.


If you experience any problems using WEFO Online you need to email us.

When you can use WEFO Online

WEFO Online is available everyday between 7am and midnight. 

It is important that you save changes before you log off. All users will be logged off at midnight each night. Any data not saved will be lost.


We recommend that you use a computer, laptop or tablet with one of the following operating systems and internet browsers.

Operating systems

  • Windows 7
  • Windows 10
  • Mac 10.14


  • Firefox V65
  • Internet Explorer V11
  • Safari V12
  • Edge 17
  • Chrome V68 and 72

If you are not using these browsers, you may experience problems.


You will need the latest version of Adobe Reader DC installed to view PDFs.

Download the latest version of Adobe Reader DC from the Adobe website.