Skip to main content

What social landlords need to do if there is a case of coronavirus at a property.

First published:
13 March 2020
Last updated:

Where a case has been confirmed should a landlord’s staff continue to visit the property?

You will need to decide if a visit is necessary for the safety and wellbeing of the tenant, for example in an emergency or if there is a safety related repair needed.

In the event of an urgent or safety related repair visit being needed, you should follow your organisation’s risk assessment and policy on using Personal Protective Equipment (PPE) and the following general precautions should be taken:

  • the member of staff making the visit should maintain a distance of 2 metres from the infected person
  • if possible, ask the infected resident to remain in a different room from where the work needs to be undertaken
  • the contractor or staff member should avoid touching their face and ensure that hands are washed thoroughly once they leave the premises and use the appropriate PPE

You should also read the guidance on taking all reasonable measures to minimise the risk of exposure to coronavirus in workplaces and premises open to the public and the Keep Wales safe at work guidance. Any work in someone’s home should be carried out in line with guidance on working in other people’s homes.

Should we inform other tenants (especially where the individual is self-isolating within a block with communal areas)?

No, unless there is a very specific and immediate risk to others but note that PHW will generally undertake contact tracing where a case is confirmed.

Is there a necessity to deep clean entire blocks / communal areas when a case has been confirmed in a location?

The general advice is to clean and disinfect frequently touched objects and surfaces. The landlord may wish to advise the resident to undertake such cleaning of their external door furniture this being the most likely area with which other members of the public may come into direct contact. If the landlord plans to undertake this themselves they should be careful to do so in a sensitive manner so as not to risk causing unnecessary concern to other residents or drawing undue attention to the individual resident.

If the resident has access to and has used common areas then the PHW local health protection team will advise on any requirement for cleaning

Public areas where a symptomatic individual has passed through and spent minimal time in (such as corridors, stairwells, lifts) do not need to be specially cleaned and disinfected unless PHW advise otherwise.

How soon after diagnosis can the property be ‘unflagged’ and no longer deemed a risk in terms of infection spread?

We suggest that 14 days would minimise risk.