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What holiday accommodation businesses must do during the coronavirus outbreak.

First published:
10 July 2020
Last updated:


Accommodation businesses offering self-contained accommodation for guests can now reopen. Other accommodation businesses are required to remain closed until further notice.


As a consequence of the 21 day review of 9 July 2020, The Health Protection (Coronavirus Restrictions) (No. 2) (Wales) Regulations 2020 revoke and replace the previous regulations. They came into force from 00.01 on Saturday, 11July 2020, in respect of accommodation businesses.

The general requirement for accommodation businesses (as listed in Part 3 of Schedule 1 of the Regulations) to close their businesses and remain closed has now been removed in respect of businesses which provide self-contained accommodation. 

This means from 11 July 2020 they can lawfully open to guests provided social distancing and other cleaning requirements are observed. 

What ‘self-contained’ means

Self-contained accommodation will feature the following facilities, which are not shared with other guests (that is, with anyone who is not a member of your household or agreed extended household):

  • toilet
  • shower or bath
  • handwashing facilities
  • food preparation facilities
  • facilities for the consumption of food or drink

Types of accommodation permitted to open

  • Hotels and other serviced accommodation (for example bed and breakfasts, hostels) that provide en-suite rooms and can provide room service meals and from 13 July outdoor dining or outdoor bar facilities or both. 
  • Self-catering accommodation (for example self-catering cottages, apartments, boats) which are equipped with en-suite shower or bath, WC and food preparation facilities.
  • Glamping or any other fixed accommodation with en-suite shower or bath, WC and food preparation facilities.
  • Holiday caravans (statics and twins, including those marketed as lodges but constructed to the statutory definition of a caravan) where they have their own on-board shower or bath, WC and food preparation facilities.
  • Seasonal touring caravans, motorhomes and campervans (with agreement from the site owner for users to remain on pitch) where they have their own on-board shower or bath, WC and food preparation facilities.
  • Touring caravans, motorhomes and campervans where they have their own on-board shower or bath, WC and food preparation facilities.

Shared facilities

All shared facilities, aside from water and disposal points on caravan, touring and camping parks must remain closed.

These include, but are not limited to:

  • indoor bars (including nightclubs)
  • restaurants
  • cafes
  • guest lounges
  • breakfast rooms
  • shared kitchens (other than for serving takeaway food and drink for consumption off the premises)
  • communal toilets
  • shower blocks
  • laundry
  • swimming pools

Further information

For more information to help tourism and hospitality businesses safely reopen, read the guidance for a phased reopening.

Specific requests from the Welsh Ministers and Local Authorities

All accommodation businesses which are otherwise required to be closed can open for any purpose specifically requested by the Welsh Ministers or Local Authorities.

Provision of information and services online, by phone or post only (future bookings or amendments to bookings)

The principal Regulations clarify that all accommodation businesses including camping sites can continue to provide information or services in relation to accepting bookings. 

Businesses will not be able to honour any bookings until such time as after the restrictions are lifted. Any bookings taken are, therefore, at the businesses’ and consumers’ risk.

To clarify, bookings should not be taken to provide accommodation for any periods that the businesses are required by the regulations to be closed unless such bookings are in response to a specific request by the Welsh Ministers or Local Authority and are limited to fulfilling the specific purpose of that request.

Enforcement and penalty

Please note it is an offence for those required to cease business or supplying a service, without reasonable excuse, not to comply with their duties under these regulations, as it is for others to obstruct them in carrying out their duties. In both cases the offence can be penalised by a fine.

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