We can help you if you need extra support with taxes we manage at the Welsh Revenue Authority, such as Land Transaction Tax.
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For simple queries, you can call our helpdesk team on 03000 254 000.
Phone lines are open Monday to Friday, 10am to 3pm, excluding bank holidays.
You should also contact us if you:
- cannot pay tax on time
- disagree with a tax decision
- need extra help to access our services, for example because of a disability
For complex queries, we may ask you to complete our online contact form.
If you find this difficult, let us know when you call. We’ll find another way to help you.
Help to fill in forms
We can help you with filling in our forms if you find this difficult. Please tell us what help you need to complete a form.
Information in a different format
Our helpdesk can help if you need something in a different format, like a form or our guidance, such as large print.
Difficulties filing or paying on time
If you’re unable to file or pay your tax to us on time because of your circumstances, tell us as soon as possible, and before the return or payment of tax is due.
We might be able to consider more time to pay if you have exceptional difficulties paying your tax bill on time.
Get help from family or friends
You can give permission to a friend or family member (a ‘trusted helper’) to deal with us on your behalf for things like:
- talking to us
- helping you to fill in forms
You can also get help with tax from Citizens Advice.
Businesses can also get information and advice from Business Wales.