Use for:

  • answering a specific, task-oriented user need
  • guidance the government has a duty to provide, not general advice
  • providing information that a user needs in order to understand and contextualise future tasks
  • specialist or professional audiences

If your content doesn’t fit the criteria, you’ll find that it is most likely a:

  • policy paper or policy supporting detail
  • document collection
  • guidance publication

Do not use:

  • for giving general advice
  • for explaining government policy
  • as a last resort for content that doesn’t fit into other format types