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The National Volunteer Prescription Delivery Scheme helps people who are shielding or self isolating due to COVID-19 and have no other means of obtaining their prescription.

First published:
17 June 2020
Last updated:

The National Volunteer Prescription Delivery Scheme: overview

The National Volunteer Prescription Delivery Scheme helps deliver medicines to shielding people or those who or vulnerable and socially isolated.  It is available to all community pharmacies and dispensing doctors in Wales. It helps pharmacies and dispensing doctors with the increased demand due to COVID-19.  

People who don’t have anyone to help get their medicines have been asked to contact their local pharmacy for help.

How can pharmacies access the National Volunteer Prescription Delivery Scheme?

We have contacted pharmacies and dispensing doctors directly about the delivery scheme.

Pharmacies and dispensing doctors should use their own delivery capacity first. This will help ensure that the National Volunteer Prescription Delivery Scheme has capacity to help those who need it most. They should only use the scheme if they struggle with the increased demand due to COVID-19.

Contact details

National Volunteer Prescription Delivery Scheme

How does the scheme work?

The scheme uses Pro Delivery Manager. This is a web and app based solution licensed by Welsh Government. It is used to allocate deliveries to volunteer drivers and assist with route scheduling. It also provides an audit trail for the medicines.

All volunteers are DBS checked to enhanced level via the Welsh Government or Community Voluntary Councils. They have completed training with Health Education Improvement Wales and Pro Delivery Manager.

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