New system for emergency ambulance services to prioritise patients in most need of care
People who need immediate life-saving care will receive the highest-priority response in the fastest time possible from the Welsh Ambulance Service.
- Minister visits pioneering dementia care project in Raglan
- Deputy Minister hails Value of Welsh food and drink
- New system for emergency ambulance services to prioritise patients in most need of care
- Revisions to the Waste Duty of Care Code of Practice
- The Welsh Language Tribunal - Practice Directions
- Fire and Rescue National Framework 2016 onwards
- Healthcare Inspectorate Wales - Strategic Plan 2015-18
- Statutory Guidance about sewerage undertakers duty to connect properties to the public sewerage system ( under Section 101A of the Water Industry Act 1991)
- Draft revised guidance on disciplinary and dismissal procedures for school staff
Featured consultation »Prevention of Pollution (Oil Storage) (Wales) Regulations
57 days left
Section highlightThe Planning (Wales) Act 2015
The act puts in place delivery structures, processes and procedures to make Wales’ planning system fit for the 21st century.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightTaxes in Wales
The devolution of some taxes to Wales from April 2018 provides us with the opportunity to reshape those taxes to better meet our circumstances and priorities.
1st Supplementary Budget 2015-16 »
The 1st supplementary budget proposes a number of changes to the final budget for 2015-16, which was published in December 2014.Learn more »
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Tell us about your rail experience
If you have a complaint about the railway or the service you have received from a train company then you should complain directly.
Most complaints can be resolved in the first instance by dealing directly with the company responsible.
Rail passenger feedback
We want to seek people's opinions on services and stations to help us monitor quality and discuss improvements with train operators and Network Rail. Please fill in our form with your comments; it can be completed online or via the PDF form below.
- Online form (External link)
Please send your completed PDF form to: Rail Feedback, Welsh Government, Freepost NAT 8910, Cathays Park, Cardiff, CF10 3BR or email@example.com
If you are unhappy with the outcome of your complaint or you do not feel the train company handled it appropriately you can contact Passenger Focus who will independently review your complaint and judge whether they feel it was handled fairly and appropriately.
Passenger Focus is an independent public body set up by the Government to protect the interests of Britain's rail passengers. The Department for Transport funds Passenger Focus but their independence is guaranteed by an act of Parliament.
To contact Passenger Focus
- Telephone: 0300 123 2350
- Fax: 0845 850 1392
- Email: firstname.lastname@example.org
PO BOX 4257
Their passenger helpline is open 8am - 8pm Monday - Friday and 8am - 4pm weekends.