“Quality at the heart of Welsh NHS” finds new international report
A new international report has concluded that quality is at the heart of the Welsh NHS and patient-centred care is a major priority (Friday 12th February).
- £19m investment in Welsh housing
- Toyota Manufacturing UK’s Deeside Plant to produce next generation hybrid engines
- “Quality at the heart of Welsh NHS” finds new international report
- School Pupil Eye Care Service for Wales
- Proposals relating to the Statement of Public Participation for the National Development Framework
- The draft Private Dentistry (Wales) Regulations 2016
- Draft Local Government (Wales) Bill and Explanatory Memorandum
- Blue Badge Scheme in Wales: Changes to eligibility to include people with temporary impairments, assessment and enforcement 2016
- Proposed New Management Measures for the Scallop Fishery in Cardigan Bay
Featured consultation »The draft Private Dentistry (Wales) Regulations 2016
69 days left
Section highlightRegulation and Inspection of Social Care (Wales) Act 2016
The act will improve the quality of care and support in Wales and strengthen protection for citizens.
Assembly bills »
Bills that the Welsh Government will bring forward.Learn more »
In this section
Section highlightWales Act 2014 annual reports
Action undertaken on the finance provisions in Part 2 of the Wales Act 2014.
2nd Supplementary Budget 2015-16 »
The 2nd Supplementary Budget proposes changes to the 1st Supplementary Budget for 2015-16 published 23 June 2015.Learn more »
- Statistics & Research
Tell us about your rail experience
If you have a complaint about the railway or the service you have received from a train company then you should complain directly.
Most complaints can be resolved in the first instance by dealing directly with the company responsible.
Rail passenger feedback
We want to seek people's opinions on services and stations to help us monitor quality and discuss improvements with train operators and Network Rail. Please fill in our form with your comments; it can be completed online or via the PDF form below.
- Online form (External link)
Please send your completed PDF form to: Rail Feedback, Welsh Government, Freepost NAT 8910, Cathays Park, Cardiff, CF10 3BR or firstname.lastname@example.org
If you are unhappy with the outcome of your complaint or you do not feel the train company handled it appropriately you can contact Passenger Focus who will independently review your complaint and judge whether they feel it was handled fairly and appropriately.
Passenger Focus is an independent public body set up by the Government to protect the interests of Britain's rail passengers. The Department for Transport funds Passenger Focus but their independence is guaranteed by an act of Parliament.
To contact Passenger Focus
- Telephone: 0300 123 2350
- Fax: 0845 850 1392
- Email: email@example.com
PO BOX 4257
Their passenger helpline is open 8am - 8pm Monday - Friday and 8am - 4pm weekends.