Energy Wales Statement »The energy system in Wales is on the threshold of great change driven by new energy, technology and low carbon energy transition objectives.Learn more »
- National Pathway for Homelessness Services to Children, Young People and Adults in the Secure Estate
- Draft revised guidance on disciplinary and dismissal procedures for school staff
- Prevention of Pollution (Oil Storage) (Wales) Regulations
- Welsh Government Draft Equality Objectives for 2016-2020
- Future arrangements for the Welsh Government’s Equality and Inclusion Programme for 2017-2020
Featured consultation »Draft non-statutory guidance for local authorities on elective home education
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Section highlightEnvironment (Wales) BillThe bill creates the legislation needed to plan and manage Wales’ natural resources in a more sustainable and joined-up way.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightTaxes in Wales
The devolution of some taxes to Wales from April 2018 provides us with the opportunity to reshape those taxes to better meet our circumstances and priorities.
1st Supplementary Budget 2015-16 »
The 1st supplementary budget proposes a number of changes to the final budget for 2015-16, which was published in December 2014.Learn more »
- Statistics & Research
Tell us about your rail experience
If you have a complaint about the railway or the service you have received from a train company then you should complain directly.
Most complaints can be resolved in the first instance by dealing directly with the company responsible.
Rail passenger feedback
We want to seek people's opinions on services and stations to help us monitor quality and discuss improvements with train operators and Network Rail. Please fill in our form with your comments; it can be completed online or via the PDF form below.
- Online form (External link)
Please send your completed PDF form to: Rail Feedback, Welsh Government, Freepost NAT 8910, Cathays Park, Cardiff, CF10 3BR or firstname.lastname@example.org
If you are unhappy with the outcome of your complaint or you do not feel the train company handled it appropriately you can contact Passenger Focus who will independently review your complaint and judge whether they feel it was handled fairly and appropriately.
Passenger Focus is an independent public body set up by the Government to protect the interests of Britain's rail passengers. The Department for Transport funds Passenger Focus but their independence is guaranteed by an act of Parliament.
To contact Passenger Focus
- Telephone: 0300 123 2350
- Fax: 0845 850 1392
- Email: email@example.com
PO BOX 4257
Their passenger helpline is open 8am - 8pm Monday - Friday and 8am - 4pm weekends.