Night time economy framework »The framework aims to help develop a sustainable, healthy and safe night time economy in Wales.Learn more »
Chinese health and nurtraceutical group to open European HQ, R&D and manufacturing centre in Wales
Acerchem International a leading Chinese health and nutraceutical group is to establish its European HQ and R&D and manufacturing centre in Wales.
- New EU project to help grow the fisheries industry in Wales and Ireland
- Three quarters of a million pounds for Little Haven flood alleviation scheme
- Chinese health and nurtraceutical group to open European HQ, R&D and manufacturing centre in Wales
Section highlightLandfill Disposals Tax Communities Scheme
The scheme will support local community and environmental projects in areas affected by the disposal of waste to landfill.
Final Budget 2017-18 »
The amount of funding allocated to Welsh Government Main Expenditure Groups (MEGs) for 2017-18 is £15bn.Learn more »
- Statistics & Research
Upcoming calendar »
See the schedule for all statistics and research releases.
Communications industry regulator
We meet regularly with the regulator at both Wales and UK levels to discuss policy, consumer and regulatory issues. Ofcom publishes the results of all its consultations including responses from the Welsh Government.
How to complain to Ofcom
If you're a consumer, viewer or listener and you want to complain to Ofcom, there is a step-by-step guide on their website www.ofcom.org.uk (External link)
Telecommunications providers complaints code of practice
Telecommunications providers are required to publish a complaints code of practice that has been approved by Ofcom and provide access to an alternative dispute resolution (ADR) service.
If you have problems with customer service you should, follow the company’s code of practice. If, however, the problem is not resolved then you should refer the case to the relevant ADR service. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.