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Advice services

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Our Financial Inclusion Strategy, published in March 2016, is a universal strategy developed with an external advisory group.

Access to good quality information and advice services is central to giving everyone a fair and equal chance in life.

We are working to ensure that you can get the help you need and have published our Information and Advice Action Plan which sets out what we will do to deliver this in partnership with others.

We have established a National Advice Network which advises us on policy requirements to improve access to good quality social welfare law information and advice services.

We recognise that social welfare law information and advice services help to improve the lives of people in Wales and the well-being of future generations and we support the key principles  for sustainable services developed by the National Advice Network.
We have also developed an Information and Advice Quality Framework (IAQF) so that there is a consistent approach across the board to the provision of quality information and advice.