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Appeals

You may appeal to your local authority if you dispute your council tax bill or to the Valuation Office Agency for your council tax band.

You can appeal to your local authority in the following cases:

  • if you do not think that you should be responsible for paying the council tax bill
  • if you think that the amount of council tax being charged is wrong
  • if you think that your property should be exempt
  • if you think that you are entitled to a discount 
  • if you think that you are entitled to a reduction
  • if the local authority has not reduced the bill even though a disabled person lives there.

Making an appeal

Before appealing, you must approach your local authority in writing for a review.

Your local authority has 2 months to make a decision about your case. If you do not receive a response or you disagree with their final decision, you can appeal to the Valuation Tribunal for Wales (external link). Appealing to the Tribunal is free.

You must continue to pay your bill until your appeal has been decided.

Checking or challenging your band

You can contact the Valuation Office Agency (VOA) (external link) if you want to check the council tax band for your property or you think the band is wrong. You should continue to pay your council tax bill while you do so.

You can only challenge your council tax band within 6 months of:

  • becoming a council tax payer in respect of the property
  • a banding change to a similar property being made by a Valuation Tribunal
  • a banding change being made to the property by the Listing Officer.

If you make a formal challenge and disagree with the VOA’s decision, you can appeal to the Valuation Tribunal for Wales (external link) within 3 months of the Valuation Office Agency’s decision.

For further advice on council tax, you can contact the Citizens Advice Bureau (external link).