Skip to content

Publications

Access the latest publications on improving public services in Wales here.

 

Local Authority Service Performance 2013-14

17/02/15
Report looking at the performance of key Local Authority services in Wales.
 

Public engagement and consultation during the budget setting process

07/10/14
Good practice examples by Local Authorities.
 

Code of Recommended Practice on Local Authority Publicity in Wales

18/08/14
The Code provides guidance on the content, style, distribution and cost of Local Authority publicity in Wales.
 

Two-Tier Workforce Codes

24/06/14
A revised code of practice on workforce matters, commonly known as the ‘Two-Tier Code’, has been published. The new Code is based on the on the fair treatment of transferring staff and the treatment of staff working alongside transferred staff.
 
Public Service Complaints Policy

Public Service Complaints Policy

12/06/14
This is the Model Complaints Policy and Guidance for public services in Wales.
 

Comparisons of the Regional Collaborative Areas 2014

04/06/14
This is the third annual compendium providing key summary statistics for the six regional collaborative areas in Wales.
 
Local Authority Service Performance 2012-13

Local Authority Service Performance 2012-13

29/01/14
Report looking at the performance of key Local Authority services in Wales.
 
Mapping the Regulatory Landscape in Wales

Mapping the Regulatory Landscape in Wales

13/08/13
This report provides clarity around the regulatory landscape in Wales.
 
The Regional Collaborative Footprint 2013

The Regional Collaborative Footprint 2013

20/03/13
Report providing clarity around how public services should collaborate in Wales.
 

Local Authority Service Performance 2011-12

09/01/13
Report setting out performance information for each of the key services that local authorities are responsible for delivering in Wales.
 
Shared Purpose – Shared Delivery

Shared purpose – shared delivery

19/06/12
Guidance on integrating partnerships and plans.
 
Working Together - A Strategic Framework for the Public Workforce in Wales

Working Together - A Strategic Framework for the Public Workforce in Wales

24/05/12
This Strategic Framework brings together notable practice, much of which already exists across the public service landscape across Wales.
 
The Regional Collaborative Areas

The Regional Collaborative Footprint 2012

29/03/12
Report providing clarity around how public services should collaborate in Wales.
 
A Compact for Change between the Welsh Government and Welsh local government

A Compact for Change between the Welsh Government and Welsh local government

05/12/11
On 5th December 2011 at the Partnership Council, Welsh Government and Local Government signed a significant agreement which signals a joint commitment to reform aimed at delivering improved and cost effective services to communities across Wales.
 
Local, Regional, National: What services are best delivered where?

Local, Regional, National: What services are best delivered where?

29/03/11
Local, Regional, National: What services are best delivered where? report on local authority service delivery was published in March 2011.
 

Citizens’ Views of Public Services (findings from the 2009-10 pilot National Survey for Wales)

15/03/11
The Welsh Government's national survey of citizens' experiences of public services in Wales is a significant pillar in its overall approach to develop and support citizen centred services.
 

Citizens’ Views of Public Services (findings from the 2009-10 pilot National Survey for Wales)

15/03/11
The Welsh Government's national survey of citizens' experiences of public services in Wales is a significant pillar in its overall approach to develop and support citizen centred services.