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Effective Services Group

Driving forward the pace of improvement of public services by identifying and supporting development of prudent public services principles.  

These have potential to ensure effective and resilient public services in the future with a different and more equal partnership with citizens.

Hosted by Welsh Government, and reporting to the Cabinet Secretary for Finance and Local Government, the Effective Services Group (ESG) brings together senior leaders from a cross-section of Welsh public services to identify, support and promote effective service design.

This year (2016-17), ESG has been asked to debate and develop a set of prudent public services principles. 

The reports of the projects commissioned by ESG’s predecessor, the Effective Services for Vulnerable Groups (ESVG) are shared here.  

The ESVG programme focussed on identifying, promoting and supporting the development of collaborative approaches to service delivery which can improve the life chances of vulnerable people.