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Consulting with homeless people

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This guide has been written to help public and voluntary sector organisations in Wales consult with homeless people on service planning, service delivery and identifying gaps in service.

Increasingly, organisations working with homeless people want to find out what their users think of their services. Consulting users is essential to improve services; to give people what they need, we need to talk to them.

This guide has been written to help public and voluntary sector organisations in Wales consult with homeless people on service planning, service delivery and identifying gaps in services.

This simple guide will help you consult with the people who really matter in your services - your service users.