£43m schools and social housing capital boost will create 800 jobs says Jane Hutt
Schools and social housing projects across Wales are set to benefit from an immediate £43 million capital investment boost, Finance Minister Jane Hutt has announced
- A55 improvement works accelerated and £1.9m Tal-y-bont scheme to go ahead this spring
- First Minister celebrates achievements of NHS Wales
- £43m schools and social housing capital boost will create 800 jobs says Jane Hutt
- Proposals relating to the Statement of Public Participation for the National Development Framework
- The draft Private Dentistry (Wales) Regulations 2016
- Setting the Direction for Wales and Borders Rail
- Office for National Statistics (ONS) public consultation on changes to statistical products, 2015
- Environmental Permitting Regulations - Consultation on rules for mobile crushing of lamps that contain mercury
- Producing a New Travel Behaviour Code
Section highlightRegulation and Inspection of Social Care (Wales) Act 2016
The act will improve the quality of care and support in Wales and strengthen protection for citizens.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
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Section highlightWales Act 2014 annual reports
Action undertaken on the finance provisions in Part 2 of the Wales Act 2014.
Draft Budget 2016-17 »
Our focus is on our priorities and the services which mean the most to the people of Wales.Learn more »
- Statistics & Research
New arrangements for handling social services complaints came into force on 1 August 2014.
A new procedure has been introduced to improve the experience for people making complaints. The process has been simplified and the guidance for local authorities has been made easier to understand.
It also aligns social services with other public services, in particular the NHS.
The procedures are based on two principles:
- Everyone who makes a complaint about social services in Wales has a right to be listened to. Their views, wishes and feelings must be heard; and their concerns should be resolved quickly and effectively.
- Complaints can highlight where services need changing. It is important that local authorities learn from complaints to identify where services should be changed and improved.
There are two stages in the new process:
Stage 1 – local resolution
The local authority must always offer to discuss a complaint or representation with the complainant to try and resolve matters. This discussion must take place within 10 working days. This should allow for the quick and successful resolution of most complaints.
Stage 2 – formal investigation
The complainant has a right to ask the local authority for formal investigation of their complaint. At this stage, the complaint will be investigated by an Independent Investigator. This is someone who is not employed by the local authority which are the subject of the complaint.
A report with findings, conclusions and recommendations must be produced. The authority must respond to the complainant within 25 working days of the request to move to this stage.
Public Services Ombudsman for Wales
If they remain dissatisfied, the complainants may take their complaint to the Public Services Ombudsman for Wales (external link).