Night time economy framework »The framework aims to help develop a sustainable, healthy and safe night time economy in Wales.Learn more »
Education Secretary praises Newport school’s role in developing Wales’ digital curriculum
Education Secretary Kirsty Williams has praised St Julian’s Primary for its part in developing how digital skills will be used in the curriculum throughout Wales.
- Council tax payers in Wales continue to pay less than England
- £21 million food innovation project set to safeguard thousands of Welsh jobs
- Education Secretary praises Newport school’s role in developing Wales’ digital curriculum
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Section highlightLandfill Disposals Tax Communities Scheme
The scheme will support local community and environmental projects in areas affected by the disposal of waste to landfill.
Final Budget 2017-18 »
The amount of funding allocated to Welsh Government Main Expenditure Groups (MEGs) for 2017-18 is £15bn.Learn more »
- Statistics & Research
New arrangements for handling social services complaints came into force on 1 August 2014.
A new procedure has been introduced to improve the experience for people making complaints. The process has been simplified and the guidance for local authorities has been made easier to understand.
It also aligns social services with other public services, in particular the NHS.
The procedures are based on two principles:
- Everyone who makes a complaint about social services in Wales has a right to be listened to. Their views, wishes and feelings must be heard; and their concerns should be resolved quickly and effectively.
- Complaints can highlight where services need changing. It is important that local authorities learn from complaints to identify where services should be changed and improved.
There are two stages in the new process:
Stage 1 – local resolution
The local authority must always offer to discuss a complaint or representation with the complainant to try and resolve matters. This discussion must take place within 10 working days. This should allow for the quick and successful resolution of most complaints.
Stage 2 – formal investigation
The complainant has a right to ask the local authority for formal investigation of their complaint. At this stage, the complaint will be investigated by an Independent Investigator. This is someone who is not employed by the local authority which are the subject of the complaint.
A report with findings, conclusions and recommendations must be produced. The authority must respond to the complainant within 25 working days of the request to move to this stage.
Public Services Ombudsman for Wales
If they remain dissatisfied, the complainants may take their complaint to the Public Services Ombudsman for Wales (external link).