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Care and support in Wales is changing

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There are 22 unitary authorities (county and county borough councils) that deliver a wide range of services.
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The Social Services and Well-being (Wales) Act is the law for improving the well-being of people who need care and support, and carers who need support.

What does this mean for me?

The Act changes the way people’s needs are assessed and the way services are delivered- people will have more of a say in the care and support they receive.

It also promotes a range of help available within the community to reduce the need for formal, planned support.

  • Services will be available to provide the right support at the right time
  • More information and advice will be available
  • Assessment will be simpler and proportionate
  • Carers will have an equal right to be assessed for support
  • There will be stronger powers to keep people safe from abuse and neglect.

What happens now?

If you receive care or support, you will take part in the new process during your next scheduled review date. Your local authority will be able to provide more information.

Our YouTube playlist (external link) looks at some of the ways the Act will make a difference. New material will be added periodically.

You can access the Social Services and Well-being (Wales) Act on the website (external link)