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The All Wales Standards for communication and information for people with sensory loss

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To ensure that the needs of people with a sensory loss are met when accessing our healthcare services.

Under the Equality Act 2010 there is a legal duty to make reasonable adjustments to ensure equality of access to healthcare services for disabled people. Public bodies need to take positive action so that all access and communication needs are met.  

The document sets out the standards of service delivery that people with sensory loss should expect when they access healthcare. These standards apply to adults, young people and children.

All Wales Standards for communication and information for people with sensory loss

Audio version:

Track 1 - Bilingual introduction

Track 2  - English version of the Standards

Track 3  - Welsh version of the Standards

Track 4  - Bilingual conclusion and credits

British sign language

Visit our YouTube channel to view the videos of the All Wales Standards.