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Achieving excellence - The quality delivery plan for the NHS in Wales 2012 - 2016

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Some 3 million people live in Wales and use the services of the NHS.
Tell us if you want any of the documents on this page in an alternative format.
The plan details how our new quality assurance and improvement arrangements will operate.

It details our ambitions for achieving excellence in Welsh healthcare by 2016.

We  aim to provide services that are:

  • safe
  • effective
  • accessible
  • affordable
  • sustainable – reducing harm, variation and waste.  

The plan emphasises the need for improvement and assurance. Having  good quality governance is essential to ensure high standards of care are maintained.  

Safe care, compassionate care - a national governance framework

This sets out the role, responsibilities and expectations to ensure high quality care.  

These documents are available on the NHS Wales e-governance manual website (external link)  

Framework for assuring service user experience

Information is available on the NHS Wales e-governance manual website (external link)