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Choose Well

Choosing the right NHS service for your needs.

Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used.

Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most.

For example:

  • approximately 1 in 3 999 calls to the Welsh Ambulance Service are non-urgent and would be better dealt with by another NHS provider or a pharmacist
  • almost 700 people are admitted to hospital with alcohol-attributable conditions in Wales every week.

Health services are grouped into 3 main options:

Self Care

Ear pain, coughs, headaches or a runny nose can be dealt by self care or with advice from a pharmacy.

YouTube: Advice on self care from Dr Olivia and Dr Tomos (external link)

Local NHS Services

For minor injuries visit your  local hospital minor injuries units. If people do not know what service to use, Choose Well will direct them to the NHS Direct Wales helpline on 0845 46 47.

Search Choose Well to find services near you (external link)

Accident & Emergency (A&E)

Choose Well asks people to only go to A&E or dial 999 if they have serious and life-threatening injiries or conditions which need immediate medical attention, such as:

  • choking
  • chest pain
  • blacking out
  • blood loss
  • serious injury
  • suspected stroke.

Watch this helpful short film that’ll help you Choose Well and decide which service you or your family need.