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The National Health Service (NHS) Direct telephone helpline - 0845 46 47 - is available 24 hours a day to everyone in Wales with access to a telephone.

Read on to find out how the NHS in Wales is developing its use of information technology to make best use of resources.

NHS Wales Informatics Service

The service was established in April 2010, as part of the healthcare reform programme.

It brings together the strategic development of Information Communications Technology (ICT), the delivery of operational ICT services and information management.

The new organisation has a national remit to support NHS Wales and make better use of scarce skills and resources.

It was formed by merging:

  • Informing Healthcare
  • Health Solutions Wales
  • the Business Services Centre Information Management and Technology element
  • the Corporate Health Information Programme and
  • the Primary Care Informatics Programme.

The new arrangements will enable closer working to support a consistent approach to health informatics and the implementation of common national systems.

The organisation will also set the standard for health informatics professional development.