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Equality

We aim to deliver a high quality sustainable service to meet the diverse needs of all the people of rural Wales.

Our commitment to you:

  • We will treat you as an individual.
  • We will provide all reasonable means to enable you to communicate with us.
  • We will listen to you.
  • We will ensure that our buildings are compliant with the Disability Discrimination Act and have hearing loops installed, so that you can come and visit us.
  • We will bring our staff out to visit you at markets and towns near to where you live.
  • We will ensure that all of our staff are trained to provide the highest level of customer service to you.
  • We will design our forms to be as user-friendly as possible.
  • We will ensure that our website is easier for you to use.
  • We will respond to your enquiries within 15 working days, whether they arrive by post, phone, e-mail or in person.
  • We will be here for you.