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Fuel poverty

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Nest is designed to support households in fuel poverty.
The aim of this technical document was to highlight the changes in fuel poverty levels in Wales since the 2008 Living in Wales property survey.
Reducing poverty, particularly persistent poverty, in some of our poorest areas and communities is at the centre of the Welsh Government’s policy agenda.
A guide for local action on fuel poverty.

A household is in fuel poverty if they spend 10% or more of their income on energy costs, including Housing Benefit, Income Support or Mortgage Interest or council tax benefits on energy costs.

They are in severe fuel poverty if they have to spend 20% or more.

Who is in fuel poverty?

People who struggle to heat their homes warm usually have low incomes and are often the most vulnerable people in our communities.

How do you deal with fuel poverty?

Installing home energy efficiency improvements can make a big difference to energy bills.

What is being done?

The Welsh Government fuel poverty scheme known as Nest started in April 2011 and we are investing £100 million in this over the 5 years that the contract runs.

Call the Freephone number 0808 808 2244 or visit the Nest Website (external link) for help and advice.

We are helping low income and vulnerable households to reduce their energy bills and heat their homes more affordably through our Nest scheme. Watch a video on how the Nest scheme has helped one household (external link).

The Nest scheme is managed for us by British Gas. No cold calling is done by the scheme.

The scheme expects to help up to 15,000 households each year with energy advice and support on:

  • ways to save energy and make your home more energy efficient
  • energy tariffs and to ensure you are on the most appropriate tariff for your situation
  • benefit entitlement checks.

Nest will also improve the energy efficiency of privately owned and privately rented properties for those who meet the eligibility criteria :

  • that the householder or someone they live with receives a means tested benefit,
  • live in a privately owned or privately rented home
  • the property is very energy inefficient with an Energy Performance Certificate rating of F or G

Each year around 4,000 eligible households will receive a home energy improvement package. The package could include:

  • loft or cavity wall insulation
  • solid wall insulation
  • new boiler
  • central heating
  • renewable technologies

We are also encouraging energy efficiency improvements in social housing through the Welsh Housing Quality Standard (WHQS).

Nest is complemented by our area-based scheme, Arbed. Both schemes enable us to support households in fuel poverty. Nest provides support for households whereas arbed helps to provide targeted improvements for communities in the most deprived area in Wales.