Action packed August Bank Holiday
The waters of Cardiff bay will be full of action this weekend as the last summer bank holiday gets underway with the P1 Welsh Grand Prix of the Sea.
- Secondary School attendance levels at record high
- £5.7m Welsh Government investment into clinical research and development
- Action packed August Bank Holiday
- Review of the Water Resources (Control of Pollution) (Silage, Slurry and Agricultural Fuel Oil) (Wales) Regulations 2010
- Charging guidance to Ofwat (the economic regulator of the water sector)
- Food Hygiene Rating (Promotion of Food Hygiene Ratings)(Wales) Regulations
- The development of an energy efficiency strategy for Wales
- Welsh Government action plan to further equality for transgender people
- Secondary legislation for development management
Section highlightThe Planning (Wales) Act 2015
The act puts in place delivery structures, processes and procedures to make Wales’ planning system fit for the 21st century.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightTaxes in Wales
The devolution of some taxes to Wales from April 2018 provides us with the opportunity to reshape those taxes to better meet our circumstances and priorities.
1st Supplementary Budget 2015-16 »
The 1st supplementary budget proposes a number of changes to the final budget for 2015-16, which was published in December 2014.Learn more »
- Statistics & Research
Communications industry regulator
We meet regularly with the regulator at both Wales and UK levels to discuss policy, consumer and regulatory issues. Ofcom publishes the results of all its consultations including responses from the Welsh Government.
How to complain to Ofcom
If you're a consumer, viewer or listener and you want to complain to Ofcom, there is a step-by-step guide on their website www.ofcom.org.uk (External link)
Telecommunications providers complaints code of practice
Telecommunications providers are required to publish a complaints code of practice that has been approved by Ofcom and provide access to an alternative dispute resolution (ADR) service.
If you have problems with customer service you should, follow the company’s code of practice. If, however, the problem is not resolved then you should refer the case to the relevant ADR service. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.