Appointment of the next Children’s Commissioner for Wales »The current Children's Commissioner's tenure will come to an end on 28 February 2015.Learn more »
£17m EU-backed project to support Welsh job-seekers announced at St David's Day reception in Brussels
- 56% of food businesses in Wales get top food hygiene ratings
- Support for Wales YFC announced
- £17m EU-backed project to support Welsh job-seekers announced at St David's Day reception in Brussels
- Proposed changes to homelessness data collections
- Proposals to amend existing powers to tackle waste crime and poor performing sites in the waste management industry
- Developing a Landfill Disposals Tax
- Talk to me 2
- Flood and Coast Investment Programme (FaCIP)
- Teacher assessment: strengthening arrangements to improve reliability, consistency and confidence
Featured consultation »Use and effectiveness of Civil Sanctions for environmental offences
25 days left
Section highlightRegulation and Inspection of Social Care (Wales) BillThe Bill will improve the quality of care and support in Wales and strengthen protection for citizens.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightTaxes in Wales
The devolution of some taxes to Wales from April 2018 provides us with the opportunity to reshape those taxes to better meet our circumstances and priorities.
Final Budget 2015-16 »
The amount of funding allocated to Welsh Government Departments for 2015-16 is £15·3bn.Learn more »
- Statistics & Research
Communications industry regulator
We meet regularly with the regulator at both Wales and UK levels to discuss policy, consumer and regulatory issues. Ofcom publishes the results of all its consultations including responses from the Welsh Government.
How to complain to Ofcom
If you're a consumer, viewer or listener and you want to complain to Ofcom, there is a step-by-step guide on their website www.ofcom.org.uk (External link)
Telecommunications providers complaints code of practice
Telecommunications providers are required to publish a complaints code of practice that has been approved by Ofcom and provide access to an alternative dispute resolution (ADR) service.
If you have problems with customer service you should, follow the company’s code of practice. If, however, the problem is not resolved then you should refer the case to the relevant ADR service. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.