Energy Wales Statement »The energy system in Wales is on the threshold of great change driven by new energy, technology and low carbon energy transition objectives.Learn more »
New £20m a year fund to help keep people out of hospital and in their own home
A new, £20m-a-year Welsh Government fund will support people in their own homes and local communities, reducing pressure on hospitals.
- New law to reduce homelessness comes into force
- Review of the legal sector in Wales commissioned to identify opportunities for growth
- New £20m a year fund to help keep people out of hospital and in their own home
- Welsh Government Draft Equality Objectives for 2016-2020
- Future arrangements for the Welsh Government’s Equality and Inclusion Programme for 2017-2020
- Consultation on guidance for commissioning substance misuse services
- Devolution, Democracy and Delivery White Paper - Reforming Local Government: Power to Local People
- Interim non-statutory standards for sustainable drainage (SuDS) in Wales – designing, constructing, operating and maintaining surface water drainage systems
- Local Government (Wales) Measure 2009 – Part 1 Guidance to Fire and Rescue Authorities and Fire and Rescue Authorities Support and Intervention Protocol
Section highlightRegulation and Inspection of Social Care (Wales) BillThe Bill will improve the quality of care and support in Wales and strengthen protection for citizens.
Legislative programme 2014 - 2015 »
Bills that the Welsh Government will bring forward in 2014/2015.Learn more »
Section highlightTaxes in Wales
The devolution of some taxes to Wales from April 2018 provides us with the opportunity to reshape those taxes to better meet our circumstances and priorities.
Final Budget 2015-16 »
The amount of funding allocated to Welsh Government Departments for 2015-16 is £15·3bn.Learn more »
- Statistics & Research
Communications industry regulator
We meet regularly with the regulator at both Wales and UK levels to discuss policy, consumer and regulatory issues. Ofcom publishes the results of all its consultations including responses from the Welsh Government.
How to complain to Ofcom
If you're a consumer, viewer or listener and you want to complain to Ofcom, there is a step-by-step guide on their website www.ofcom.org.uk (External link)
Telecommunications providers complaints code of practice
Telecommunications providers are required to publish a complaints code of practice that has been approved by Ofcom and provide access to an alternative dispute resolution (ADR) service.
If you have problems with customer service you should, follow the company’s code of practice. If, however, the problem is not resolved then you should refer the case to the relevant ADR service. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation. You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.