Skip to content

NHS Direct Wales

Bookmark and Share
  • Release date: 26 April 2017
  • Period covered: Quarter ending 31 March 2017
  • Next update: 26 July 2017
A quarterly report showing the number of handled queries, including telephone and online contacts.

This population pyramid shows that the largest numbers of calls to NHS Direct Wales per 1,000 people in Wales related to patients under the age of 1. High rates were also seen for children aged 1 to 4, people in their twenties and early thirties and elderly people aged 80 or over.

Key points

  • 70,979 calls were made to NHS Direct Wales, of which 66,488 (94%) were to the main 0845 number.
  • 57,182 calls were answered by NHS Direct Wales, of which 53,162 (93%) were on the main 0845 number.
  • 694 calls were answered (out of 702 made) from callers expressing a preference for the call to be taken in Welsh (around 1.2% of all calls answered).
  • 423 on-line enquiries were made to the web-based enquiry service, 28% fewer than the number (591) in the January to March quarter of 2011.
  • 782,336 visits were made to the NHS Direct Wales website, more than 5 times as many as in the January to March quarter of 2011 (148,434), and 14% up on the number (688,098) in the October to December quarter of 2016.


Tel: 0300 025 5039

Tel: 0300 025 8099

Keep up to date @StatisticsWales@StatisticsWales Sign up to our newsletterSign up to our newsletter