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Statistics

NHS Direct Wales

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  • Release date: 5 August 2015
  • Period covered: Quarter ending 30 June 2015
  • Next update: 4 November 2015
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 77,888 calls were made to NHS Direct Wales, of which 72,837 (94%) were to the main 0845 number.
  • 60,663 calls were answered by NHS Direct Wales, of which 56,160 (93%) were on the main 0845 number.
  • 8,405 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 540 calls were answered (out of 548 made) from callers expressing a preference for the call to be taken in Welsh (around 0.8% of all calls answered).
  • 398 on-line enquiries were made to the web-based enquiry service, 17% more than the number (340) in the April to June quarter of 2009.
  • 1,006,949 visits were made to the NHS Direct Wales website, more than 7 times as many as in the April to June quarter of 2009 (146,715), but 27% down on the number (1,382,401) in the January to March quarter of 2015.

Contact

Tel: 029 2082 5039
Email: stats.healthinfo@wales.gsi.gov.uk