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NHS Direct Wales

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  • Release date: 27 July 2016
  • Period covered: Quarter ending 30 June 2016
  • Next update: 26 October 2016
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 78,505 calls were made to NHS Direct Wales, of which 75,091 (96%) were to the main 0845 number.
  • 60,049 calls were answered by NHS Direct Wales, of which 56,966 (95%) were on the main 0845 number.
  • 8,830 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 528 calls were answered (out of 536 made) from callers expressing a preference for the call to be taken in Welsh (around 0.9% of all calls answered). 
  • 372 on-line enquiries were made to the web-based enquiry service, 15% fewer than the number (438) in the April to June quarter of 2010.
  • 983,537 visits were made to the NHS Direct Wales website, more than 7 times as many as in the April to June quarter of 2010 (131,472), but 14% down on the number (1,147,599) in the January to March quarter of 2016.


Tel: 029 2082 5039

Tel: 029 2089 8099

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