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NHS Direct Wales

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  • Release date: 31 January 2018
  • Period covered: Quarter ending 31 December 2017
  • Next update: 25 April 2018
A quarterly report showing the number of handled queries, including telephone and online contacts.

This population pyramid shows that the largest numbers of calls to NHS Direct Wales per 1,000 people in Wales related to patients under the age of 1. High rates were also seen for children aged 1 to 4, people in their twenties and early thirties and elderly people aged 80 or over.

Key points

  • 76,200 calls were made to NHS Direct Wales, of which 66,774 (88%) were to the main 0845 number.
  • 56,425 calls were answered by NHS Direct Wales, of which 50,106 (89%) were on the main 0845 number.
  • 700 calls were answered (out of 700 made) from callers expressing a preference for the call to be taken in Welsh (around 1.2% of all calls answered).
  • 749 on-line enquiries were made to the web-based enquiry service, 19.6% more than the number (626) in the October to December quarter of 2011.
  • 943,303 visits were made to the NHS Direct Wales website, more than 3 times as many as in the October to December quarter of 2011 (248,975).


Tel: 0300 025 5039

Tel: 0300 025 8099

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