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Statistics

NHS Direct Wales

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  • Release date: 4 February 2015
  • Period covered: Quarter ending 31 December 2014
  • Next update: 6 May 2015
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 77,422 calls were made to NHS Direct Wales, of which 72,607 (94%) were to the main 0845 number.
  • 57,602 calls were answered by NHS Direct Wales, of which 53,393 (93%) were on the main 0845 number.
  • 11,066 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 442 calls were answered (out of 444 made) from callers expressing a preference for the call to be taken in Welsh (around 0.8% of all calls answered).
  • 288 on-line enquiries were made to the web-based enquiry service, 36% fewer than the number (451) in the October to December quarter of 2008.
  • 1,177,942 visits were made to the NHS Direct Wales website, more than 11 times as many as in the October to December quarter of 2008 (106,512), and 33% up on the number (888,078) in the July to September quarter of 2014.

Contact

Tel: 029 2082 5039
Email: stats.healthinfo@wales.gsi.gov.uk