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NHS Direct Wales

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  • Release date: 27 April 2016
  • Period covered: Quarter ending 31 March 2016
  • Next update: 27 July 2016
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 91,318 calls were made to NHS Direct Wales, of which 87,674 (96%) were to the main 0845 number.
  • 59,386 calls were answered by NHS Direct Wales, of which 56,174 (95%) were on the main 0845 number. 
  • 8,800 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 543 calls were answered (out of 555 made) from callers expressing a preference for the call to be taken in Welsh (around 0.9% of all calls answered).
  • 447 on-line enquiries were made to the web-based enquiry service, 5% more than the number (426) in the January to March quarter of 2010.
  • 1,147,599 visits were made to the NHS Direct Wales website, more than 7 times as many as in the January to March quarter of 2010 (151,705), and 21% up on the number (949,389) in the October to December quarter of 2015.


Tel: 029 2082 5039

Tel: 029 2089 8099

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