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NHS Direct Wales

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  • Release date: 25 October 2017
  • Period covered: Quarter ending 30 September 2017
  • Next update: 31 January 2018
A quarterly report showing the number of handled queries, including telephone and online contacts.

This population pyramid shows that the largest numbers of calls to NHS Direct Wales per 1,000 people in Wales related to patients under the age of 1. High rates were also seen for children aged 1 to 4, people in their twenties and early thirties and elderly people aged 80 or over.

Key points

  • 68,529 calls were made to NHS Direct Wales, of which 61,089 (89%) were to the main 0845 number.
  • 52,579 calls were answered by NHS Direct Wales, of which 47,298 (90%) were on the main 0845 number.
  • 602 calls were answered (out of 605 made) from callers expressing a preference for the call to be taken in Welsh (around 1.1% of all calls answered).
  • 743 on-line enquiries were made to the web-based enquiry service, 3% more than the number (719) in the July to September quarter of 2011.
  • 890,521 visits were made to the NHS Direct Wales website, more than 4 times as many as in the July to September quarter of 2011 (213,117).


Tel: 0300 025 5039

Tel: 0300 025 8099

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