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NHS Direct Wales

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  • Release date: 26 July 2017
  • Period covered: Quarter ending 30 June 2017
  • Next update: 25 October 2017
A quarterly report showing the number of handled queries, including telephone and online contacts.

This population pyramid shows that the largest numbers of calls to NHS Direct Wales per 1,000 people in Wales related to patients under the age of 1. High rates were also seen for children aged 1 to 4, people in their twenties and early thirties and elderly people aged 80 or over.

Key points

  • 72,138 calls were made to NHS Direct Wales, of which 66,488 (92%) were to the main 0845 number.
  • 55,816 calls were answered by NHS Direct Wales, of which 51,417 (92%) were on the main 0845 number.
  • 719 calls were answered (out of 721 made) from callers expressing a preference for the call to be taken in Welsh (around 1.3% of all calls answered).
  • 479 on-line enquiries were made to the web-based enquiry service, 48% fewer than the number (927) in the April to June quarter of 2011.
  • 849,640 visits were made to the NHS Direct Wales website, almost 5 times as many as in the April to June quarter of 2011 (178,388). 


Tel: 0300 025 5039

Tel: 0300 025 8099

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