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NHS Direct Wales

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  • Release date: 25 January 2017
  • Period covered: Quarter ending 31 December 2016
  • Next update: 26 April 2017
A quarterly report showing the number of handled queries, including telephone and online contacts.

This population pyramid shows that the largest numbers of calls to NHS Direct Wales per 1,000 people in Wales related to patients under the age of 1. High rates were also seen for children aged 1 to 4, people in their twenties and early thirties and elderly people aged 80 or over.

Key points

  • 77,313 calls were made to NHS Direct Wales, of which 72,690 (94%) were to the main 0845 number.
  • 61,446 calls were answered by NHS Direct Wales, of which 57,391 (93%) were on the main 0845 number.
  • 702 calls were answered (out of 709 made) from callers expressing a preference for the call to be taken in Welsh (around 1.1% of all calls answered).
  • 350 on-line enquiries were made to the web-based enquiry service, 30% fewer than the number (502) in the October to December quarter of 2010.
  • 688,779 visits were made to the NHS Direct Wales website, more than 5 times as many as in the October to December quarter of 2010 (136,448), but 15% down on the number (808,327) in the July to September quarter of 2016.


Tel: 029 2082 5039

Tel: 029 2089 8099

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