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Statistics

NHS Direct Wales

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  • Release date: 6 May 2015
  • Period covered: Quarter ending 31 March 2015
  • Next update: 5 August 2015
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 76,641 calls were made to NHS Direct Wales, of which 71,175 (93%) were to the main 0845 number.
  • 57,403 calls were answered by NHS Direct Wales, of which 52,600 (92%) were on the main 0845 number.
  • 9,420 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 454 calls were answered (out of 460 made) from callers expressing a preference for the call to be taken in Welsh (around 0.8% of all calls answered).
  • 172 on-line enquiries were made to the web-based enquiry service, 64% fewer than the number (473) in the January to March quarter of 2009.
  • 1,382,401 visits were made to the NHS Direct Wales website, almost 12 times as many as in the January to March quarter of 2009 (117,664), and 17% up on the number (1,177,942) in the October to December quarter of 2014.

Contact

Tel: 029 2082 5039
Email: stats.healthinfo@wales.gsi.gov.uk