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NHS Direct Wales

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  • Release date: 27 January 2016
  • Period covered: Quarter ending 31 December 2015
  • Next update: 27 April 2016
A quarterly report showing the number of handled queries, including telephone and online contacts.

Key points

  • 81,563 calls were made to NHS Direct Wales, of which 77,932 (96%) were to the main 0845 number.
  • 54,043 calls were answered by NHS Direct Wales, of which 50,882 (94%) were on the main 0845 number.
  • 8,689 calls were transferred to NHS Direct Wales, from the Welsh Ambulance Services NHS Trust, for clinical triage.
  • 482 calls were answered (out of 487 made) from callers expressing a preference for the call to be taken in Welsh (around 0.9% of all calls answered).
  • 392 on-line enquiries were made to the web-based enquiry service, 17% fewer than the number (470) in the October to December quarter of 2009.
  • 949,389 visits were made to the NHS Direct Wales website, more than 5 times as many as in the October to December quarter of 2009 (183,108), and 2% up on the number (927,355) in the July to September quarter of 2015.


Tel: 029 2082 5039

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