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NHS Direct Wales

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  • Release date: 26 October 2016
  • Period covered: Quarter ending 30 September 2016
  • Next update: 25 January 2017
A quarterly report showing the number of handled queries, including telephone and online contacts.

This population pyramid shows that the largest numbers of calls to NHS Direct Wales per 1,000 people in Wales related to patients under the age of 1. High rates were also seen for children aged 1 to 4, people in their twenties and early thirties and elderly people aged 80 or over.

Key points

  • 77,447 calls were made to NHS Direct Wales, of which 73,641 (95%) were to the main 0845 number.
  • 66,459 calls were answered by NHS Direct Wales, of which 63,273 (95%) were on the main 0845 number.
  • 621 calls were answered (out of 634 made) from callers expressing a preference for the call to be taken in Welsh (around 0.9% of all calls answered).
  • 388 on-line enquiries were made to the web-based enquiry service, 11% more than the number (348) in the July to September quarter of 2010.
  • 808,327 visits were made to the NHS Direct Wales website, more than 6 times as many as in the July to September quarter of 2010 (133,314), but 18% down on the number (983,537) in the April to June quarter of 2016.


Tel: 029 2082 5039

Tel: 029 2089 8099

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