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Ambulance services

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  • Release date: 25 February 2015
  • Period covered: January 2015
  • Next update: 25 March 2015
A monthly report which includes data on emergency calls and response times.

Key points

  • There were 36,876 emergency calls, 8.1% down on December 2014 but 6.2% up on January 2014.
  • Of these, 14,635 were Category A (immediately life-threatening) calls, 9.0% down on December 2014 but 6.6% up on January 2014.
  • 48.5% of emergency responses to Category A (immediately life-threatening) calls arrived at the scene within 8 minutes – up from 42.6% in December 2014 but down from 57.6% in January 2014 – and below the target of 65%.
  • 53.6% of Category A calls received an emergency response within 9 minutes, 58.7% within 10 minutes, 75.4% within 15 minutes, 84.8% within 20 minutes and 93.2% within 30 minutes.
  • The median response time was 8 minutes and 17 seconds whilst the mean response time was 12 minutes and 11 seconds.

In response to recent user demand for information on Red 1 and Red 2 calls (which make up category A) and to further supplement the changes made in this release since the recommendations in the McClelland Strategic Review of Welsh Ambulance Services, this information will be provided as additional contextual information alongside existing data to aid understanding on the performance of the ambulance service. These statistics will be added to the release due out on 25 March. It is important to note that these statistics (as with the existing published statistics) are not fully comparable to the other countries in the UK. More detail will be given in the comparability section in the notes of the release.

We would welcome feedback from users on the presentation and usefulness of the information once published.


Tel: 029 2082 1612