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Ambulance services

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  • Release date: 25 March 2015
  • Period covered: February 2015
  • Next update: 29 April 2015
A monthly report which includes data on emergency calls and response times.

Key points

  • There were 33,145 emergency calls, 10.1% down on January 2015 but 1.1% up on February 2014.
  • Of these, 12,838 were Category A (immediately life-threatening) calls, 12.3% down on January 2015 and 3.2% down on February 2014.
  • 51.2% of emergency responses to Category A (immediately life-threatening) calls arrived at the scene within 8 minutes – up from 48.5% in January 2015 but down from 52.8% in February 2014 – and below the target of 65%.
  • The median response time was 7 minutes and 49 seconds whilst the mean response time was 10 minutes and 41 seconds.
  • 62.7% of calls categorised as Red 1 received an emergency response within 8 minutes, down from 62.8% in January 2015.
  • 49.7% of calls categorised as Red 2 received an emergency response within 8 minutes, up from 46.7% in January 2015.
  • 56.8% of Category A calls received an emergency response within 9 minutes, 61.7% within 10 minutes, 78.8% within 15 minutes, 88.1% within 20 minutes and 95.5% within 30 minutes.

In response to recent user demand for information on Red 1 and Red 2 calls (which make up category A), and to further supplement the changes made in this report since the recommendations in the McClelland Strategic Review of Welsh Ambulance Services, these statistics have been added to this month’s report. This is provided as additional contextual information alongside existing data to aid understanding on the performance of the ambulance service. It is important to note that these statistics (as with the existing published statistics) are not fully comparable to the other countries in the UK. More detail is given in the comparability section in the notes of the report.

We welcome feedback from users on the presentation and usefulness of the information.


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