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Ambulance services

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  • Release date: 25 November 2015
  • Period covered: October 2015
  • Next update: 30 December 2015
A monthly report which includes data on emergency calls and response times.

On 29th July 2015, the Welsh Government announced the implementation of a new clinical response model for a 12 month pilot period from 1 October 2015. During this trial, only the most serious calls, categorised as Red (immediately life-threatening), will have a response time target. All other calls will receive an appropriate response, either face-to-face or telephone assessment, based on clinical need. This is the first issue of a statistical release series on ambulance services in Wales covering the start of this trial period.

Key points

  • There were 38,155 emergency calls, an average of 1,231 per day, 1.5% up on the daily average for September 2015.
  • Of the total 1,877 (5%) were red, 22,901 (60%) were amber and 13,377 (35%) were green.
  • 68.7% of emergency responses to red calls arrived within 8 minutes, above the target of 65%.
  • Performance ranged from 57.6% in Hywel Dda to 73.4% in Betsi Cadwaladr.
  • The 65% target was reached in four of the seven LHBs (Abertawe Bro Morgannwg, Aneurin Bevan, Betsi Cadwaladr and Cardiff & Vale).
  • The median response time to red calls was 5 minutes and 44 seconds, while the mean response time was 6 minutes and 50 seconds.


Tel: 029 2082 5036